SRE Support Engineer – Observability (Future Opening)

About the role

Virtasant is looking for experienced SRE Support Engineers to join its Observability team for upcoming opportunities. The role focuses on providing high‑impact technical support for a large internal IaaS platform, ensuring monitoring, alerting, telemetry, and operational tooling run smoothly for a global engineering organization.

Key responsibilities

• Deliver white‑glove onboarding and end‑to‑end enablement for customers using the observability stack.
• Troubleshoot complex issues across Linux, networking, and observability systems, especially Prometheus and AlertManager.
• Manage support interactions via Slack threads and ticketing systems, maintaining a balanced workload.
• Identify recurring patterns, improve documentation, tooling, and workflows to scale the support function.
• Provide clear, actionable feedback to engineering and SRE teams based on customer trends.

Required profile

• Strong analytical and troubleshooting abilities.
• Excellent written communication skills.
• Comfort working with highly technical customers and large‑scale platforms.
• Proactive mindset to drive operational improvements beyond individual tickets.

Required skills

• Prometheus
• AlertManager
• Linux
• Networking
• Monitoring and alerting concepts
• Slack
• Ticketing systems