Sr. Account Director, Customer Growth

About the role

The Sr. Account Director, Customer Growth will lead strategic expansion of existing enterprise accounts, partnering with senior customer stakeholders and internal teams to drive long‑term business growth. This role focuses on identifying cross‑sell and upsell opportunities, delivering value‑driven solutions, and strengthening overall account engagement.

Key responsibilities

• Develop and execute account growth strategies that increase platform adoption and deepen customer partnerships.
• Collaborate with Customer Value Managers and internal teams to uncover cross‑sell and expansion opportunities aligned with customer objectives.
• Build penetration plans and establish relationships with key stakeholders across the customer organization, including executive‑level decision makers.
• Lead complex, multi‑stakeholder sales cycles from opportunity identification through successful closure.
• Partner with value consulting, support, and other customer‑facing functions to enhance engagement and satisfaction.
• Position the company as a strategic partner by demonstrating measurable business impact and long‑term value.
• Stay informed on industry trends and evolving customer requirements to proactively support account growth.
• Provide insights and feedback to internal teams to improve customer strategies and market positioning.

Required profile

• Proven enterprise SaaS sales experience with a strong track record of expanding existing customer accounts.
• Demonstrated ability to manage complex, multi‑stakeholder engagements and drive revenue growth.
• Excellent executive presence and consultative selling approach.
• Strategic thinker who can translate customer challenges into business‑focused solutions.

Required skills

What we offer

• Opportunity to shape customer success journeys on a leading business‑technology platform.
• Collaborative, high‑impact environment where strategic thinking directly influences company growth.