Specialist – Registrar’s Office

About the role

The Specialist supports the Registrar’s Office at Gwinnett Technical College’s Lawrenceville campus. This full‑time, benefited position works closely with the Assistant Director and other campus departments to ensure accurate student records and smooth registration processes.

Key responsibilities

• Manage phone, voicemail, instant messaging and email communications related to registrar policies, Banner/Ellucian issues, and student record requests.
• Process transient student applications, add/drop/swap forms, grade changes, transcript printing, and clearing error reports for the National Student Clearinghouse.
• Scan, index, and maintain student documents in the Banner Student Data Management System (BDMS) and Parchment’s Robo Registrar.
• Support enrollment advising, registration labs, graduation activities, and special events as needed.

Required profile

• Associate’s degree from an accredited institution and at least three years of experience in a post‑secondary registrar, academic advising, or student affairs environment.
• Strong interpersonal, written and verbal communication skills with the ability to provide exceptional customer service to students, staff, and faculty.
• Ability to multitask, prioritize workload, and meet deadlines in a fast‑paced office setting.

Required skills

• Proficiency with Staff BANNER, Target X, BDMS, DegreeWorks, Parchment, Tassel, SQL and Microsoft Office (including mail merge and Excel).
• Experience analyzing data, making decisions, and maintaining accurate student records.