Social Media Technician (Remote, Contract-to-Hire)

About the role

NCR Computers, a Virginia-based technology services provider specializing in advanced electronics, robotics, mechatronics and industrial motherboard technologies, is hiring a Social Media Technician on a fully remote basis. The position is offered as a 12-18 month contract-to-hire opportunity and requires working within the Eastern Time Zone (EDT).

Key responsibilities

• Create professional marketing posters, banners, graphics and advertisements.
• Write engaging content for social media platforms and the company website.
• Manage, schedule and publish 3-4 posts per week across multiple platforms.
• Convert technical repair information and customer success stories into marketing content.
• Monitor and respond to customer messages, comments and inquiries, and track them by platform and service category.
• Monitor conversions from inquiries to shop visits and completed repairs.
• Prepare weekly performance reports with statistics, trends and recommendations, using Excel formulas and data analysis.
• Maintain organized digital records, marketing materials and content calendars, and manage assigned tasks, documentation and digital workflows.

Required profile

• Experience in social media management and digital marketing.
• Ability to understand technical information and explain it clearly to customers.
• Strong organizational skills and ability to work independently.
• Familiarity with project management, cloud-based, collaboration and integration tools.

Required skills

• Strong English writing and communication skills.
• Graphic design skills for marketing materials.
• Strong Microsoft Excel knowledge, including formulas and reporting.
• Ability to collect, analyze and present data.