Social Media Content Specialist - English (Remote, US)

About the role

ICUC, a social media solutions provider with over 350 people across 35 countries, is hiring an English-speaking Social Media Content Specialist to work remotely from the United States. The role is open to future positions, so you can apply at any time. It is full-time and permanent, and requires flexibility to work a mix of days (8AM-4PM), evenings (4PM-12AM) and overnight (12AM-8AM) shifts, including weekends.

Key responsibilities

• Moderate and respond to comments across clients' social channels using each brand's voice.
• Write thoughtful, engaging content that sparks conversation and drives engagement.
• Keep online communities safe, respectful and aligned with client guidelines.
• Escalate issues, insights or trends to the internal team when needed.
• Become an extension of clients' brands by understanding their strategy, tone and audience.

Required profile

• Strong written communication in English with spelling, grammar and clarity, and cultural awareness.
• Experience managing social platforms, especially moderating and engaging.
• Ability to write for brands and adapt tone to different audiences.
• Familiarity with major social platforms such as Facebook (account use may be required depending on client needs).
• Ability to cover varied content topics such as tech, retail, food, hospitality, tourism, health and pharma.
• Reliable, organized, with good customer service instincts.
• Access to reliable, high-speed internet suitable for remote work.

What we offer

• 100% remote work from day one.
• Hourly pay of $14.42-$17.13 USD, depending on location, experience, knowledge and skills.
• Sick and safe time, paid time off, and benefits such as medical, dental and vision coverage (eligibility requires at least 21 hours per week).