Site Support Specialist, Kadena Air Base

About the role

The University of Maryland Global Campus (UMGC) is hiring a Site Support Specialist for its Asia program at Kadena Air Base, Okinawa. This is a part-time Overseas Contingent III position (75% FTE, Grade 002) focused on supporting university classes held on base.

Key responsibilities

• Provide on-site presence to support classes offered by all universities on base.
• Open and secure building entrances and classrooms.
• Set up UMGC live streaming equipment before classes, act as first-level technical support, coordinate with Technical Support, and secure the equipment after class.
• Keep buildings clean and in line with UMGC rules, and help students with basic questions and program information.
• Maintain inventory and condition of live streaming equipment and notify supervisors of issues.
• Support staff and faculty after hours and on weekends, such as printing materials, classroom and testing setup, and proctoring make-up exams where permitted.
• Help Program Coordinators keep posters, flyers, schedules and room assignments up to date.
• Report issues and incidents to management and carry out other assigned duties.

Required profile

• High school diploma; flexible availability including early mornings, late evenings, weekends and holidays.
• Basic office management, computer and organizational skills, and effective communication.
• Must pass a background check and hold a U.S. military ID card and SOFA card, as the position does not offer ILS.
• Preferred: associate's degree, basic computer troubleshooting, customer service experience, and advanced skills in Microsoft Excel and Word.

What we offer

• Hiring rate of $26,316, with a currency adjustment (CAX) and possible moving allowance.
• Paid vacation, sick leave, personal days and federal holidays, prorate for part-time employees.
• Health, life, accidental death and disability insurance, and a retirement stipend.
• Tuition remission for employees and their dependents.