Site Director – Luxury Wellness Spa

About the role

We are seeking a dynamic Site Director to lead our flagship luxury wellness spa in Los Angeles. You will own the operational, financial, and people performance of the location, ensuring an unforgettable guest experience that reflects AIRE Ancient Baths' heritage and standards.

Key responsibilities

• Lead daily operational briefings and weekly leadership meetings to drive seamless service delivery.
• Maintain the highest standards of facility cleanliness, presentation, and maintenance across all guest areas.
• Foster cross‑functional collaboration to optimise the guest journey and resolve operational challenges.
• Conduct monthly business reviews with department managers, focusing on KPIs, NPS, financial performance and action plans.
• Ensure compliance with company policies, local regulations and safety standards.
• Oversee facilities and asset management, including vendor coordination and purchasing approvals.
• Manage budgeting, cost control and financial reporting, monitoring revenue, labour and operational expenses.
• Analyse performance data and implement initiatives to improve occupancy, productivity and profitability.

Required profile

• Proven leadership experience in luxury hospitality or high‑end spa environments.
• Strong track record of delivering operational excellence and financial results.
• Ability to build, develop and inspire high‑performing teams.
• Excellent guest‑centric mindset with a focus on exceeding service standards.
• Knowledge of local regulations and compliance requirements.

Required skills