Shift Supervisor – Customer Service & Team Leadership

About the role

Join Applied Materials, the global leader in materials science and engineering solutions. The Shift Supervisor will handle technical customer inquiries, conduct trainings, maintain strong customer relationships, and lead a team of Customer Engineers in the Hillsboro area.

Key responsibilities

• Work on technical customer inquiries and provide timely solutions.
• Conduct customer trainings and maintain good customer relationships.
• Coach, direct, and develop assigned Customer Engineers (CEs).
• Plan and coordinate CE workload, availability, and mid‑term staffing.
• Submit manpower requests for holidays or peak periods.
• Ensure compliance with departmental procedures and safety standards.
• Coordinate projects and act as focal point for service‑related issues.
• Provide sales and technical support to customers.

Required profile

• High School Diploma or GED (minimum).
• Associate’s Degree preferred.
• Understanding and adherence to Applied Materials global Standards of Business Conduct.

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs with comprehensive benefits.