Shift Manager - Taco Bell, Provo, UT

About the role

Taco Bell is hiring a Shift Manager (Shift Lead) in Provo, UT, to lead shifts with energy and passion and uphold the brand's high standards. The manager takes charge of the team, resolves customer concerns so guests leave satisfied, coaches and guides Team Members, and partners with management on business initiatives. The role suits someone who thrives in a fast-paced environment and is ready to take ownership.

Key responsibilities

• Run the MIC (Manager in Charge) Success Routine and prioritize customer needs
• Oversee completion of Shift Excellence tasks and keep the team clean and neat
• Ensure food safety, order quality and accuracy
• Resolve customer complaints quickly and give regular, constructive feedback to Team Members
• Train Team Members, handle conflicts constructively and help the GM resolve them
• Assist the GM in screening candidates, profit and loss management, cash control, security, inventory and labor
• Oversee product preparation, rotation, portioning, cooking and holding times
• Help with facility maintenance and ensure health and safety standards are met

Required profile

• At least 1 year of restaurant or retail experience; 3 months of shift lead experience preferred
• At least 18 years old, punctual and able to attend
• Dependable transportation and physical dexterity (moving up to 45 lbs)
• Good communication, management, leadership and organizational skills
• Ability to operate a cash register and make change for other cashiers

Required skills

• Knowledge of cash, security, inventory and labor policies
• Basic math skills

What we offer

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals and flexible schedules (day, evening and late night)
• Vacation pay, additional paid time off and medical benefits
• 401k retirement plan and health and wellness programs
• Discounts on mortgages, vehicles, cell phones and gym memberships