Shift Manager - Taco Bell, Odessa, TX

About the role

Taco Bell is hiring a Shift Manager (listed as Shift Lead) in Odessa, Texas. The manager leads each shift with energy and passion, resolves customer concerns so guests leave satisfied, coaches and guides the team, and partners with management on business initiatives. The role suits someone who thrives in a fast-paced environment and takes ownership.

Key responsibilities

• Run the MIC (Manager in Charge) Success Routine and prioritize customer needs
• Oversee team members completing Shift Excellence tasks and keeping their appearance neat
• Ensure food safety, order quality and accuracy
• Resolve customer complaints quickly and give regular, constructive feedback to team members
• Train team members, handle conflicts constructively and help the GM resolve them
• Assist the GM in screening team member candidates and in profit and loss management (cash control, security, inventory, labor)
• Oversee product preparation, rotation, portioning, cooking and holding times
• Help with facility maintenance and ensure health and safety standards are met

Required profile

• At least 1 year of restaurant or retail experience; 3 months of shift lead experience preferred
• At least 18 years old
• Dependable transportation and punctuality
• Excellent communication, management, leadership and organizational skills
• Ability to lift up to 45 lbs and operate a cash register and make change