Services License Manager

About the role

The Home Depot is looking for a Services License Manager to cover a geographic market including, but not limited to, the Sacramento Valley and the San Francisco Bay Area. The role ensures compliance of The Home Depot At Home Services with state and local regulatory license requirements, holds and maintains the specific trade licenses, builds relationships with state and local officials and trade organizations, oversees field compliance activities and performs service provider jobsite quality and compliance audits. It reports to the Director, National Services.

Key responsibilities

• Ensure compliance of all jobs performed by service providers in their categories and geography, acting on behalf of The Home Depot in all matters connected with the building contractor business.
• Make sure service providers comply with state and local contractor requirements (licensure, permitting, inspection) and trade standards, and oversee field compliance such as jobsite quality audits and supervision.
• Take state-regulated exams and complete continuing education to obtain and maintain trade licenses.
• Resolve customer complaints about service installations, including approving customer satisfaction mark-downs up to $1,000.
• Meet with state and local officials and trade groups to discuss or resolve compliance issues.
• Perform ad hoc data analysis to find risks and non-compliance, report findings and propose process improvements.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• High school diploma or GED; minimum education.
• Preferred: Bachelor's degree, 6 years of experience, and strong relationships with regulatory agencies or trade organizations.
• Preferred: active trade license (Master Electrician strongly preferred); California C-10 Electrical, C-36 Plumbing or C-20 HVAC contractor license.
• Experience in contractor licensing, permitting, inspection or compliance.

Required skills

• Ability to pass state, county or city regulated trade exams.
• Ability to manage service provider performance and ensure compliance with regulatory law and the service provider agreement.
• Data analysis and process improvement skills.
• Microsoft Office Suite (intermediate skill preferred).

Travel is typically required more than 50% of the time, mostly indoors, with occasional exposure to dust, fumes, odors, temperature extremes, loud noise or bright lights. For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY) and Washington residents, the pay range is $110,000-$120,000.