Service Supervisor - Westlink at Oak Station

About the role

A full-time Service Supervisor is needed for the Westlink at Oak Station community in Lakewood, Colorado. The role oversees and performs technical and mechanical work so that the inside and outside buildings, grounds, amenities and common areas meet the company's standards for cleanliness, appearance, safety and functionality.

Key responsibilities

• Complete work orders from resident requests and routine upkeep, diagnosing defects and repairing them according to policy, safety standards and code requirements.
• Oversee the make-ready process for vacant apartments: pre-move-out inspection, punch list, scheduling vendors and contractors, obtaining supplies, finishing maintenance and inspecting completed work.
• Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, unit interiors, breezeways, curbs, signage, the leasing office, garbage areas, parking lots and other common areas.
• Periodically inspect the work of other service team members, contractors and vendors, and develop corrective action plans.
• Maintain spare parts and maintenance inventory, work with the Community Manager to order supplies and tools within budget, and help develop the budget for repairs, maintenance and capital projects.
• Complete monthly preventative maintenance, support cost-control programs, run safety meetings, keep MSDS sheets current and stay up to date on OSHA and other safety requirements.
• Treat residents respectfully, answer questions and handle complaints about maintenance efficiently.

Required profile

• High school diploma, GED or related experience and training.
• Experience in property management maintenance, other building maintenance or a related trade.
• Own hand tools unless prohibited by state law, with knowledge of their safe use and maintenance.
• EPA certification Type I, II or Universal if the job involves sealed HVAC systems, and all state and local certifications required.
• Valid driver's license to operate a golf cart on the property, if applicable.
• Ability to stand, walk or sit for long periods, work in all weather, and lift up to 25 pounds alone and 50 pounds with help.
• Flexible schedule, including call duty on evenings, weekends and holidays.

Required skills

• Proficiency in customer service and interpersonal communication.
• Reading, writing and effective communication.
• Internet, word processing, spreadsheet and database programs; property management system experience preferred.
• Basic math skills for reviewing financial, administrative and legal documents.

What we offer

• Pay range of $38-$40, with possible weekly, monthly or quarterly bonuses depending on whether the role is corporate or onsite.
• Medical, dental, vision, disability and life insurance, with low employee medical costs.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays, plus birthday off after 1 year.
• 401(k) with company match up to 6% after 6 months, paid parental leave and fertility benefit reimbursement up to $10,000.
• Onsite housing discount, employee assistance program and other plans.