Service Desk Engineer

About the role

SymQuest, part of Konica Minolta, is seeking a Service Desk Engineer to deliver remote and onsite technical support for Microsoft‑based business environments. The role blends phone‑based assistance, remote‑control troubleshooting, and on‑site visits across several New England locations, offering a solid foundation for long‑term career growth.

Key responsibilities

• Provide remote technical support to clients via phone and remote‑control tools.
• Conduct onsite technical support at client locations when required.
• Diagnose and resolve workstation, server, and network infrastructure issues.
• Manage user accounts in Active Directory, including creation, modification, and disabling.
• Troubleshoot backup, malware, virus, and other technical challenges.
• Provision new laptops, desktops, and mobile devices.
• Collaborate with application vendors to resolve software errors.
• Answer end‑user questions, create “Raving Fans,” and build long‑term relationships.
• Maintain documentation, attend meetings, and pursue continual professional development.

Required profile

• 2+ years of experience in a help‑desk or network administration role.
• College degree preferred.
• Exceptional listening and communication skills, both oral and written.
• Strong attention to detail and ability to follow step‑by‑step instructions over the phone.
• Professional, personable demeanor with the ability to work independently and within a team.
• Self‑confidence balanced with willingness to seek advice from teammates or vendors.
• Motivation to learn new technologies and continuously develop skills.

Required skills

• Windows 10 & 11 operating systems.
• Windows Server 2012, 2016, 2019, 2021, 2025.
• Active Directory administration.
• VMware and Microsoft Hyper‑V virtualization technologies.
• Antivirus, anti‑spam, and anti‑spyware solutions.
• Backup and recovery technologies.
• Citrix and Microsoft Remote Desktop Services.
• Firewalls, routers, managed switches, and LAN/WAN/Wireless networking.
• Systems management tools such as HP Insight Manager and Dell OpenManage.