Service & Delivery Technician III – IT Support for Safeway Stores

About the role

Albertsons Companies is seeking a Service & Delivery Technician III to provide on‑site IT support for Safeway grocery stores in Honolulu and surrounding areas. The role involves deploying, installing, and maintaining a variety of retail‑specific hardware and software, ensuring reliable operation of point‑of‑sale systems, scales, printers, and network infrastructure.

Key responsibilities

• Deploy and install new hardware and software across Safeway stores.
• Troubleshoot and repair PCs, servers, network devices, RF equipment, POS systems, printers, and scales.
• Provide break‑fix support and ensure full recoverability of systems and applications.
• Maintain equipment inventory controls and adhere to corporate IT policies.
• Collaborate with the Support Center and corporate IT groups for issue escalation and resolution.
• Travel up to 25% to outer islands (Hawaii, Maui, Kauai) as needed.

Required profile

• Experience supporting retail IT environments and hardware.
• Ability to work independently on multiple store locations.
• Strong problem‑solving skills and attention to detail.
• Willingness to travel regularly within the Hawaiian islands.

Required skills

• PC/Server hardware
• Network hardware
• RF hardware
• POS systems
• Printers
• Scales
• Network servers
• IT support
• Hardware deployment
• Software installation
• Troubleshooting
• Break‑fix repair
• Remote connectivity