Service Account Supervisor
Forklifts Group · Service
Job description
About the role
The Service Account Supervisor leads a team of field technicians, ensuring timely service delivery, high customer satisfaction, and strong financial performance for Forklifts Group.
Key responsibilities
- Foster a positive work environment aligned with company mission, vision, and values.
- Dispatch and schedule technicians to meet daily service demands and preventive‑maintenance goals.
- Monitor job progress, ensuring diagnoses are made within two hours of arrival.
- Handle customer complaints proactively and ensure timely resolution.
- Review and maintain technician billable rates and timecards for accurate invoicing.
- Conduct monthly field audits to verify safety compliance and service quality.
- Oversee service‑vehicle repairs, preventive‑maintenance scheduling, and safety standards.
- Lead recruiting, hiring, onboarding, and performance management for technicians.
- Collaborate with account managers to resolve ongoing issues and ensure timely field quotes and warranty repairs.
- Utilize Cor360 for vehicle maintenance approvals and vendor invoice processing.
Required profile
- Proven leadership experience managing field service teams.
- Strong customer‑service orientation and problem‑solving abilities.
- Excellent communication and coordination skills with internal departments.
- Commitment to safety standards and regulatory compliance.
- Ability to recruit, train, and develop technical staff.
Required skills
- Proficiency with Cor360 software.
What we offer
- Competitive salary range $85,000‑$95,000 annually.
- Opportunities for professional growth within a leading forklift service organization.
- Supportive team environment focused on safety and customer excellence.
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Published 19 minutes ago
Expires 1 month from now
2 views · 0 applications
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Forklifts Group
Service