Senior UX Researcher - ArcGIS Apps

About the role

Esri is hiring a Senior UX Researcher for its ArcGIS Apps team, focusing primarily on ArcGIS Business Analyst and ArcGIS Instant Apps while also supporting research across a broader suite of ArcGIS applications. The role works with designers, product managers, software engineers and domain experts to run foundational and directional research on SaaS products, partnering with several product teams in an agile, fast-paced environment.

Key responsibilities

• Lead exploratory and evaluative research across the development lifecycle to guide product direction and decision-making on ArcGIS Apps, including identifying user problems and research opportunities, exploring new audiences and testing product iterations.
• Align research with agile development, making sure user insights are reflected in standups, sprint planning, retrospectives, GitHub issues and release cycles.
• Manage research projects across multiple product teams and act as a trusted partner embedded in cross-functional workflows.
• Work with product and design leadership to prioritize research needs, build plans and deliver actionable insights for designers, engineers and product managers.
• Synthesize findings from multiple data sources into clear problem statements, recommendations and next steps.
• Champion inclusive research practices so participants, data and recommendations reflect the diversity of users and their environments.
• Help improve research operations' rigor, efficiency and scalability, including mentoring team members and maintaining a diverse participant pool.
• Serve as a subject matter expert for designers and cross-functional partners across the ArcGIS suite.

Required profile

• 5+ years of experience leading UX research on complex enterprise software.
• Bachelor's degree in human-computer interaction, information science, anthropology, psychology, sociology or a related field.
• Visa sponsorship is not available; applicants must be authorized to work in the U.S.

Required skills

• Qualitative, quantitative and mixed-method research, including usability testing, in remote and in-person formats.
• Expert knowledge of design patterns and usability challenges for enterprise or data-focused applications.
• Demonstrated agile UX research experience and collaboration with cross-functional product teams.
• Ability to adapt research methods to each project and deliver insights on time.
• Deep understanding of ArcGIS software and GIS, including learning product workflows and engaging with internal subject matter experts.
• Recruiting participants from specialized technical and B2B audiences, including international users.
• Excellent written and verbal communication.

Preferred: knowledge of GIS technologies, data visualization tools and analytical workflows; familiarity with accessibility standards, software localization and software telemetry; experience with GitHub, Confluence and Productboard; Master's degree.

What we offer

• Estimated base salary of $112,320-$176,592 USD.
• Medical, dental, vision, life insurance, 401(k) and profit sharing.
• Minimum 80 hours of vacation leave and twelve paid holidays.