Senior Technical Customer Success Manager - Armis Platform

About the role

Armis, part of ServiceNow, is looking for a Senior Technical Customer Success Manager to join its Customer Success Team. The role helps customers achieve their strategic objectives and get maximum value from their investment in the Armis cybersecurity platform, including aligning new use cases with CISO goals and guiding adoption and operationalization of the platform. It requires hands-on technical delivery and configuration, and acts as the business liaison between the customer and cross-functional teams such as Product, Engineering, Sales and Training.

Key responsibilities

• Lead adoption and implementation plans for platinum-level customers and ensure value realization from the Armis platform.
• Understand customer use cases and recommend improvements to security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate, coordinating across teams to meet customer objectives.
• Ensure deployments and configurations align with business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis in customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support and Sales teams to drive account success.

Required profile

• Bachelor's degree in Computer Science, Information Systems or a related field, or relevant certifications (CISSP, Security+, CEH).
• 7+ years in a Customer Success Manager, Technical Account Manager or related customer-facing technical role.
• 6+ years in network engineering, architecture, support or design.
• 6+ years in service delivery or technical account management in post- and/or pre-sales environments.
• 3+ years in IT, security, healthcare tech or similar environments.
• Strong communication and presentation skills with technical and executive audiences.

Required skills

• Familiarity with network protocols across OT/ICS, biomedical or traditional IT infrastructures.
• Bonus points: knowledge of healthcare/ICT devices, manufacturers or applications; experience securing IT, IoT or healthcare systems; familiarity with scripting languages (Python preferred).