Senior Operations Manager

About the role

RRD is seeking a Senior Operations Manager to lead the delivery of exceptional client services across its global portfolio. In this role you will oversee a team of managers and professionals, ensuring customer satisfaction, retention, and growth while aligning operations with strategic business objectives.

Key responsibilities

• Guide managers to understand client goals, align them with RRD capabilities, and develop campaigns that meet client needs.
• Drive cross‑functional collaboration and build trust with internal and external stakeholders.
• Identify and resolve complex, multi‑functional issues, providing strategic direction for innovative solutions.
• Balance workload across teams, optimize resources, and control costs to support revenue and profit growth.
• Establish clear performance expectations, deliver regular feedback, and develop leadership talent.

Required profile

• Extensive experience managing client‑service teams in a fast‑paced, global environment.
• Strong strategic thinking with a proven ability to influence senior stakeholders.
• Demonstrated track record of driving operational efficiency and revenue growth.
• Excellent communication and negotiation skills.

Required skills

What we offer

• Opportunity to work with a leading global provider serving 93% of the Fortune 100.
• Collaborative, high‑visibility projects that impact senior leadership.
• Career development within a diverse, multinational organization.