Senior Manager, User Experience Research

About the role

Everlaw is looking for a Senior Manager, User Experience Research to lead its user research function within the Product Design team. The role acts as a strategic player-coach, partnering with cross-functional leaders to focus research on the highest-impact questions, personally lead strategic studies and turn insights into narratives that shape product strategy. It is a full-time, exempt position based in the Oakland, CA office with a hybrid schedule (in the office M/W/Th, with the option to work from home on T/F).

Key responsibilities

• Set the user research strategy and quarterly roadmap, translating business and product priorities into focused research initiatives.
• Synthesize complex research findings into compelling narratives and artifacts that shape product strategy and drive decisions.
• Lead strategic, highly ambiguous research projects, especially around how legal professionals evaluate, interact with and build trust in AI workflows.
• Manage a small, high-performing team, clarifying roles and expectations and reinforcing performance, research quality and accountability.
• Set a high bar for rigorous research, thoughtful critique, curiosity and customer empathy, and help the team choose the right qualitative or quantitative method.
• Partner with Product, Engineering, Marketing and Data Science to bring customer evidence into key decisions.
• Build self-service frameworks, AI-enabled tools and operational systems that scale the research function.

Required profile

• At least 8 years of user research experience, with a track record shaping product strategy for complex B2B SaaS, enterprise, data-heavy or regulated products.
• Experience elevating research practice and mentoring researchers, including leading or managing research team members.
• A portfolio or body of work showing how research shaped product outcomes, such as personas, journey maps and empathy maps.
• Authorized to work in the United States without restrictions; Everlaw does not sponsor F-1 visas, including OPT, for this role.

Required skills

• Mixed-methods research combining qualitative discovery, quantitative methods and product analytics.
• Exceptional synthesis and storytelling skills, able to turn complex data into narratives that influence executive decisions.
• Ability to translate complex business problems into structured research plans and to operate in ambiguity.

What we offer

• Expected salary range of $195,000-$246,000, with eligibility for equity.
• Medical, dental and vision coverage, flexible spending accounts, mental health membership, paid parental leave, and life and disability insurance.
• 401(k) with company matching of up to 4%, and competitive equity grants.
• 17 paid vacation days, 11 federal holidays, paid sick leave, four additional paid days off per year, and a learning and development budget.
• Hybrid work, monthly home internet reimbursement, desk setup stipend, catered lunches and company events.