Senior Manager, Credit & Collections - North America

About the role

Goodyear is looking for a Senior Manager, Credit & Collections to lead credit risk management and collections operations across North America. The role optimizes cash flow, reduces credit exposure and minimizes bad debt risk, and provides leadership to a high-performing team. It works closely with Sales, Finance, Legal, Treasury and Customer Service teams, and covers reporting, governance, compliance and key performance metrics.

Key responsibilities

• Lead North America credit and collections operations and establish strategies that optimize cash flow, reduce delinquency and mitigate credit risk.
• Manage credit policies, account reviews and collections activities while maintaining strong financial controls.
• Develop, coach and lead a team, driving operational excellence, employee engagement and continuous improvement.
• Partner with Sales, Finance, Customer Service, Treasury and Legal teams to resolve complex customer issues.
• Monitor key performance metrics, portfolio health and aging trends, and share insights and recommendations with senior leadership.
• Ensure compliance with company policies, regulatory requirements and internal controls, and implement process improvements.

Required profile

• Bachelor's degree in Accounting, Finance, Business Administration or a related field.
• 8+ years of progressive experience in credit, collections, accounts receivable, finance or related functions, including leadership responsibilities.
• Experience leading and developing teams, managing performance and driving operational improvement.
• Strong background in credit risk management, collections strategy, financial analysis and cross-functional collaboration.