Senior Gateway Ops Engineer

About the role

Tencent is hiring a Senior Gateway Ops Engineer in Palo Alto, California, to own the end-to-end operations of its overseas Elastic IP and load balancing gateway platform. The role covers user support ticket resolution, software deployment, on-call rotations and critical incident management, while keeping the production environment secure and reliable 24/7.

Key responsibilities

• Resolve user support tickets and handle software deployments
• Take part in on-call rotations and manage critical incidents
• Maintain 24/7 security and reliability of the production environment

Required profile

• Bachelor's degree or above in a computer-related field
• More than 3 years of experience in large-scale system operation and maintenance, familiar with O&M specifications
• Experience in server cluster management and familiarity with the basic structure of Internet products; experience in Internet product development or O&M is preferred
• Good knowledge of network, storage, security and computer architecture; Linux system tuning experience preferred
• Clear thinking, quick learning of business logic, strong problem analysis and proactive optimization skills
• Strong sense of responsibility, service and teamwork, and ability to withstand pressure

Required skills

• Familiarity with Linux/Unix
• Proficiency in at least one of Python or shell scripting

What we offer

• Base pay of $110,000 to $207,200 per year, depending on knowledge, skills and experience
• Possible sign-on payment, relocation package and restricted stock units
• Medical, dental, vision, life and disability benefits, and a 401(k) plan
• Up to 15 to 25 days of vacation, up to 13 days of holidays and up to 10 days of paid sick leave per year, depending on tenure