Senior Field Support Supervisor - SPTS Plasma Etch and Deposition Systems

About the role

KLA, a global leader in semiconductor manufacturing technology, is looking for a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results. The role covers the SPTS toolset, which includes plasma etch and deposition systems, and sits within the KLA Services organization.

Key responsibilities

• Coordinate troubleshooting, repair and preventive maintenance on semiconductor equipment such as plasma etch, dry etch, PVD and CVD systems, keeping tools performing well and running.
• Build and maintain strong customer relationships and represent KLA professionally, while spotting opportunities to support the wider product portfolio.
• Provide timely technical feedback to drive product improvement and better business processes.
• Ensure training and certification of a team of engineers and foster a positive, collaborative work environment.
• Respond quickly to critical issues, escalate them to customers and drive operational excellence through strong systems, documentation and execution discipline.
• Maintain internal and external relationships, manage costs through resource deployment and case oversight, and present business updates to senior leadership.
• Represent Customer Operations in Product Life Cycle teams, partner cross-functionally with engineering, customers and leadership, and hire, coach and develop a high-performing field support team.

Required profile

• 3-5 years in a lead or supervisory role.
• 3-5 years supporting semiconductor capital equipment; experience with etch and plasma processing systems is highly preferred.
• BS/AA degree or equivalent experience.
• Strong communication, project management and organizational skills, clear presentation and customer-first mindset.

Required skills

• Knowledge of chamber, plasma etch, dry etch, RF and vacuum systems, preventive maintenance and troubleshooting.
• Structured fault isolation across RF, pneumatic, vacuum and electronic systems (AC and DC).
• Working knowledge of plasma etch processes, including Bosch processing, etch rate optimization, ash rate performance and SurfScan defect analysis.
• Experience supporting customers through commissioning, corrective maintenance, repair and preventive maintenance.

What we offer

• Base pay of $81,300 to $138,200 annually, depending on role, level and location.
• Performance incentive programs and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.