Senior Facilities Operations Supervisor – U.S. West

About the role

Shield AI is seeking a Senior Supervisor, Facilities to lead safe, reliable, and consistent facilities operations across the U.S. West region. This hands‑on, people‑leadership role involves coaching employees, resolving urgent facility issues, coordinating vendors, managing budgets, and driving continuous improvement.

Key responsibilities

• Supervise and develop Facilities Coordinators, set priorities, delegate work, and conduct performance reviews.
• Lead day‑to‑day operations across offices, labs, hangars, warehouses and secure areas, ensuring safe and productive workplaces.
• Coordinate preventive and corrective maintenance, work orders, utilities, landlord obligations and vendor responses.
• Serve as regional escalation point for outages, service failures and operational risks, implementing SOPs and service levels.
• Plan and deliver non‑capital facilities projects such as space reconfigurations, furniture deployments, signage and minor repairs.
• Manage regional vendors and contractors, monitor service quality, review invoices and support budgeting and forecasting.
• Implement environmental, health, safety, security and compliance requirements in partnership with global EH&S and security teams.
• Communicate outages, construction impacts and service changes to site leaders and employees, and gather feedback to improve service.