Senior Digital Product Manager, Product Operations - Playbook & Training

About the role

Amgen is hiring a Senior Digital Product Manager, Product Operations - Playbook & Training, reporting to the Director, Product Operations. The role helps scale Amgen's Digital Product Operating Model (DPOM) by creating, maintaining and facilitating the practical materials teams need to adopt product ways of working. It owns DPOM playbook content, product management standards, templates, examples, self-serve guides, formal training and accelerator workshops.

Key responsibilities

• Create and maintain DPOM playbook content and product management standards, covering product vision, strategy, roadmaps, OKRs, KPIs, discovery, prioritization, roles and decision rights.
• Build templates, examples, self-serve guides, checklists, workshop materials and other accelerators that make it easier for teams to produce product strategies, roadmaps and value measurement plans.
• Own version control, content hygiene, distribution and socialization of DPOM materials across the enterprise.
• Design and run formal training sessions, accelerator workshops and enablement experiences, and support business leads, Digital Product Managers, business analysts, technology leads, design, data and engineering teams.
• Partner with Product Management Catalysts to turn real examples and lessons learned into reusable assets, and with Product Operations, the Product Management Hub and other enabling teams to scale DPOM guidance.

Required profile

• At least one of: doctorate with 2 years of relevant experience, master's with 6 years, bachelor's with 8 years, associate degree with 10 years, or high school diploma with 12 years of Digital Product, Product Management, Product Leadership, Digital Transformation or Technology Strategy experience.
• Minimum 2 years of direct people management and/or leadership experience leading teams, projects or programs.
• Preferred: 5+ years in product operations, digital product management, product enablement or digital transformation; healthcare, biotechnology or regulated industry experience preferred.

Required skills

• Strong facilitation skills, including leading training and workshops with cross-functional audiences.
• Excellent written and verbal communication, able to simplify complex topics.
• Attention to detail, content organization, version control and knowledge management.
• Ability to build new standards and help teams adopt new ways of working.