Senior Account Services Analyst - Trade Credit

About the role

The Home Depot is hiring a Senior Analyst, Account Services (Trade Credit Services) in Pennant Park. The role manages and services commercial credit customers on the Pro Trade Credit program, with greater responsibility and higher approval authority than other positions. It covers credit line management, receivables management, customer service and support of payments and dispute resolution.

Key responsibilities

• Collections and disputes (25%): maintain accurate collection status records, resolve customer discrepancies and disputes, recommend actions for delinquent accounts and advise when to involve outside agencies or attorneys.
• Customer service (25%): communicate directly with customers and internal sales associates or leadership about credit and collection matters, verbally and in writing.
• Drive results (25%): understand and influence results to meet individual and team performance metrics, and propose solutions and process improvements.
• Manage credit (25%): perform judgmental underwriting for large commercial customers' credit needs, manage receivables and mitigate potential losses through sound credit management.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• Preferred: 2-3 years of experience, consumer and commercial credit underwriting experience, and experience in credit risk management or a related field.
• Preferred education: bachelor's degree or equivalent in a field related to the job.
• Reports to the Area Supervisor, Trade Credit Services; typically no direct reports.

Required skills

• Working knowledge of Microsoft Office Suite (preferred).
• Strong written and verbal communication, negotiation and complaint-handling skills.
• Analytical skills, turning data into actionable information.
• Ability to work independently and handle multiple customer service needs at once.