Senior Account Analyst (Employee Benefits)

About the role

Marsh McLennan Agency's East Region, a leader in the employee benefits marketplace, is hiring a Senior Account Analyst (EH&B Analyst) for its Consulting Client Service Team in Conshohocken, PA. The role takes proactive ownership of daily client support for all services and products, working with Sales, Account Management, Financial Consulting and Communications to keep clients satisfied and retained.

Key responsibilities

• Maintain client records, activity logs, contacts and mailing lists in the Agency Management System and online client folders
• Coordinate plan audits, review plan documents and complete renewal checklists for assigned clients
• Interpret plan documents to answer client questions and complete the MMA compliance checklist with the client
• Oversee Open Enrollment: set timing and procedures, draft timelines, create communications and run virtual or onsite meetings
• Review and revise benefit materials and coordinate special projects such as eligibility and claim audits
• Resolve disputed claims, billing and eligibility issues with carriers and vendors, and manage vendor relations during plan changes
• Coordinate annual participant notices and plan-year reporting, track stop-loss reimbursements and conduct benchmarking analyses
• Analyze the impact of new federal and state regulations on clients' plans and implement new business
• Manage work requests, assist in RFPs, mentor team members and suggest workflow improvements

Required profile

• Bachelor's degree or equivalent work experience
• At least 6 years of client service experience in benefits brokerage and insurance, benefits consulting or benefits administration
• Life and Health license preferred; must obtain it within 90 days if not held
• Ability to travel to client meetings locally and regionally

Required skills

• Proficiency with MS Office (Word, Excel, PowerPoint, Teams) and Canva
• Aptitude for learning internal systems and applications
• Strong organization, attention to detail, communication and presentation skills

What we offer

• Base salary of $74,725 to $110,000, depending on experience, skills, location, certifications and education
• Possible performance-based incentives
• Health and welfare benefits, tuition assistance, 401K and other retirement programs, and employee assistance programs
• Hybrid work at the Conshohocken office