Salesforce Architecture – Design & Planning

About the role

We are seeking an experienced Salesforce Architecture professional to lead design and planning initiatives for our Service Cloud and Sales Cloud implementations. This onsite contract role in Plano, TX, requires a senior‑level candidate with extensive hands‑on project experience.

Key responsibilities

• Define and execute Salesforce architecture, design, and planning strategies.
• Lead Service Cloud and Sales Cloud solution design and implementation.
• Manage technical program and project delivery, including release and launch planning.
• Oversee stakeholder engagement, cross‑functional collaboration, and risk & issue management.
• Drive process optimization, KPI & metrics tracking, and intake queue management.
• Collaborate closely with business and engineering teams to align technical solutions with business goals.

Required profile

• 13+ years of experience in Salesforce architecture and project delivery.
• Proven track record in technical program management and large‑scale Salesforce implementations.
• Strong leadership in stakeholder management, cross‑functional teams, and risk mitigation.
• Ability to design technical strategies, optimize processes, and manage release cycles.

Required skills

• Salesforce Architecture
• Salesforce Service Cloud
• Salesforce Sales Cloud
• Hands‑on Salesforce Project Experience