Retail Supervisor – Store Operations

About the role

As a Retail Supervisor you will support the store management team in delivering a best‑in‑class experience for customers. You will help drive sales, ensure compliance with alcohol regulations, and foster a welcoming, knowledgeable atmosphere across the store.

Key responsibilities

• Assist the service team, merchandising, and front‑end operations to meet key performance metrics.
• Deliver outstanding customer service and resolve issues promptly.
• Supervise and train team members, enhancing product knowledge and sales skills.
• Maintain compliance with all applicable alcohol laws and store safety standards.
• Ensure store cleanliness and safety, including lifting and climbing as needed.
• Perform additional duties as assigned by management.

Required profile

• High school diploma or equivalent preferred.
• 1‑3 years of retail experience, with at least 1 year in a supervisory role.
• Strong interpersonal skills and a team‑player mindset.
• Ability to work flexible evenings and weekends.
• Must be 21 years of age or older and able to lift 50 lb repeatedly.

Required skills

• Experience with POS (point‑of‑sale) systems.
• Familiarity with inventory management software.

What we offer

• Access to Total Wine’s Total Rewards program for health, wellbeing, and other benefits.
• Opportunities for growth and development within a national retail brand.
• Equal opportunity employment in an inclusive workplace.