Retail Operations Manager – Luxury Boutique Launch

About the role

Our client, an emerging luxury fine‑jewelry maison, is seeking a seasoned Retail Operations Manager to lead the launch of its flagship boutique in the Miami Design District and support broader U.S. expansion. The role works closely with executive leadership to ensure flawless operational execution and an elevated client experience.

Key responsibilities

• Lead all aspects of the flagship opening, including construction, vendor coordination, permits and regulatory compliance.
• Oversee POS, IT, security, facilities and back‑office setup to ensure seamless daily operations.
• Implement standard operating procedures, inventory controls and retail processes.
• Maintain luxury service standards across client interactions and boutique operations.
• Support events, VIP activations and cross‑functional coordination.
• Design scalable processes for future retail growth.

Required profile

• 15+ years of experience in luxury retail operations, with proven flagship opening expertise in jewelry, fashion or hospitality.
• Strong project‑management and operational‑leadership capabilities.
• Demonstrated ability to deliver white‑glove service standards and develop stores.
• Entrepreneurial mindset, highly organized and polished communicator.

Required skills

• Project management
• Operational leadership
• White‑glove service standards