Retail General Manager – Petoskey

About the role

The Retail General Manager leads the Petoskey store, overseeing sales, services, operational profit, and the overall customer experience. This role is accountable for driving store performance, developing talent, and fostering strong community relationships.

Key responsibilities

• Own and achieve sales, service, and profit targets for the location.
• Develop and execute store strategies to increase conversion rates and customer traffic.
• Lead associate training, talent assessment, succession planning, and performance management.
• Handle hiring, merchandising, store operations, and resolve associate and customer issues.
• Engage with the local community, host in‑store events, and act as a change champion.

Required profile

• High school diploma required; bachelor’s degree in Business, Marketing, Retail Management or related field preferred.
• 2–4 years of management experience or equivalent internal development experience.
• Strong business acumen, sound judgment, and proven people‑management abilities.
• Excellent verbal and written communication, planning, prioritization, and execution skills.
• Ability to thrive in a fast‑changing, often ambiguous environment.

Required skills

• Proficiency with computers and job‑related technology.
• Experience using POS systems for information and merchandise processing.