Restaurant Tech Support Specialist

About the role

Vivant is looking for a hands-on Restaurant Technology Support Specialist to manage and troubleshoot technology systems across multiple restaurant locations. The role supports POS systems, online ordering platforms, back-office accounting software, Microsoft 365 and basic network connectivity, resolving technical issues and minimizing disruption to restaurant operations. It is an individual contributor position working directly with restaurant teams, remotely, and coordinating with vendors when needed.

Key responsibilities

• Administer and troubleshoot Toast POS, including terminals, kitchen display systems, receipt printers, handhelds, payment terminals, menus, modifiers and employee permissions
• Resolve POS errors, payment issues, offline operations, reporting discrepancies and hardware problems
• Provide support by phone, email, Microsoft Teams and remote sessions
• Support Olo online ordering, including menu synchronization, order routing, store availability and third-party integrations
• Troubleshoot Toast-to-Restaurant365 integrations, failed sales imports and back-office workflows
• Manage Microsoft 365 accounts, email, licenses, permissions, password resets and multi-factor authentication
• Troubleshoot internet connectivity, Wi-Fi, switches, firewalls and LTE backup devices
• Set up and test POS hardware, menus and employee accounts for new restaurants, then provide go-live support
• Manage support tickets, prioritize incidents by SLA, document solutions and build knowledge base articles

Required profile

• At least 3 years of hands-on restaurant technology support experience, preferably in a multi-location group, restaurant IT department or POS service provider
• Personal experience configuring menus and modifiers, provisioning hardware and managing employee permissions on Toast; using Toast as a restaurant employee is not enough
• Experience supporting a restaurant opening, POS implementation or technology rollout through go-live
• Ability to diagnose root causes and fix problems rather than routinely escalating to vendors
• Clear communication with restaurant managers and good documentation skills

Required skills

• Hands-on Toast POS administration
• Olo and Restaurant365
• Microsoft 365 administration

What we offer

• Remote work set-up
• Hours aligned with U.S. Central time zone
• Salary to be determined, depending on technical expertise, years of experience and specific skills