Restaurant General Manager - Taco Bell, Memphis, TN

About the role

This is a Restaurant General Manager position at a Taco Bell franchise in Memphis, Tennessee. The applicant applies through the franchisee, which will be the only employer; franchisees set their own wage and benefit programs. The RGM takes hands-on responsibility for day-to-day restaurant operations, working closely with Assistant Managers and Shift Managers.

Key responsibilities

• Ensure all staff complete their duties and serve safe, quality food in a friendly manner
• Keep the restaurant a safe place for Team Members and customers
• Resolve customer complaints quickly and professionally
• Follow cash, security, inventory and labor policies and make sure staff do the same
• Handle difficult HR issues, including disciplinary write-ups and terminations
• Take an entrepreneurial ownership approach to managing the restaurant
• Make sure payroll runs smoothly, hours are recorded correctly and communicate with the home-office payroll department
• Maintain initiatives in interviewing, hiring and training staff, conduct performance reviews, oversee and optimize restaurant finances, and ensure high product quality and customer service

Required profile

• Self-motivated, ambitious and outgoing
• Excellent team-based leadership skills
• Excellent customer service, verbal and written communication skills
• Proven track record of P&L accountability
• Able to lead by example and convey a sense of urgency to staff
• Reliable transportation
• Background checks are run on all management employees

Required skills

• Basic computer proficiency, particularly email and laptop

What we offer

• Salary of $46,000 per year
• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental, health and vision insurance