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This job expired on 05/08/2026. It no longer accepts applications.
Remote Onboarding Specialist
ezCater
Job description
About the role
ezCater is looking for a Remote Onboarding Specialist to guide new restaurant partners onto its platform. You will be the first point of contact, ensuring a smooth and consistent setup that enables partners to start receiving orders quickly.
Key responsibilities
- Use the Guided Onboarding tool and automation systems to collect and translate partner data into live restaurant profiles.
- Prioritize multiple onboarding requests while meeting internal SLAs and stakeholder expectations.
- Explain onboarding requirements, the rationale behind them, and enforce compliance both internally and with partners.
- Communicate directly with restaurant owners and managers via phone and email to resolve questions and provide support.
- Collaborate with cross‑functional teams to improve onboarding processes, tools, and documentation.
Required profile
- Strong attention to detail and ability to maintain high data quality.
- Excellent written and verbal communication skills.
- Comfortable juggling multiple work streams and meeting deadlines.
- Customer‑focused mindset with a desire to help partners succeed.
Required skills
What we offer
- Opportunity to work remotely with a leading food‑tech platform.
- Collaborative team environment focused on continuous improvement.
- Exposure to a fast‑growing marketplace serving 125,000+ restaurants.
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