Remote Medical Scheduler / Administrative Assistant

About the role

This remote position supports Veterans by ensuring timely access to healthcare services through efficient medical scheduling and administrative coordination. You will work within a patient‑centered environment, collaborating with providers and clinical teams to maintain smooth clinic operations.

Key responsibilities

• Coordinate patient scheduling and appointment management for Veteran healthcare services.
• Track, review, and respond to electronic consults, provider orders, and related actions within the EMR system.
• Support patient access, medical scheduling, and clinical administrative workflows across multiple services.
• Communicate professionally with Veterans, providers, and healthcare teams regarding appointments and care‑related updates.
• Maintain accurate medical records, documentation, and scheduling information to support efficient clinic operations.

Required profile

• High school diploma or GED.
• Minimum 6 months of customer service experience.
• Basic knowledge of medical terminology.
• Ability to type at least 50 words per minute.
• U.S. citizenship.

Required skills

• Experience with electronic medical record (EMR) systems.
• Familiarity with medical terminology.

What we offer

• Full‑time permanent position with comprehensive benefits (medical, dental, vision, life insurance).
• 401(k) plan, paid time off, annual bonus.
• Remote work flexibility while contributing to Veteran healthcare.
• Opportunities for career advancement and growth within the organization.