Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in French‑speaking regions. You will handle voice calls and live‑chat interactions, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in both French and English via phone and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in French and English, both written and spoken.
• Excellent communication skills and ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar tools).

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A growth‑focused team culture that values accountability and connection.