Remote Customer Service Representative – CSO (Phone)

About the role

The Customer Solutions Voice Associate provides professional, high‑quality service to Home Depot customers via phone. Working remotely, you will answer product, order and service questions, process sales and inquiries, and help create an effortless experience for callers.

Key responsibilities

• Act as liaison between customers, manufacturers and freight carriers, and coordinate with escalation groups for complex cases.
• Provide accurate product and service information to drive customer loyalty and reduce effort in ordering, shipping, and returns.
• Meet performance metrics such as accuracy, schedule adherence, speed to resolution, and overall efficiency.
• Answer inbound phone calls, assess needs quickly, and deliver solutions for product inquiries, order placement, and follow‑up.
• Inform customers about order status, reconcile errors cost‑effectively, and resolve post‑order issues including returns and service failures.

Required profile

• Strong customer‑service orientation with empathy and attention to detail.
• Ability to provide accurate information quickly and efficiently.
• Proven schedule adherence and speed to resolution.
• Capacity to handle multiple calls daily while maintaining quality.

Required skills