Remote Contact Center Representative – IHA Scheduling Team

About the role

We are looking for a remote Contact Center Representative to join the In‑Home Health Assessment (IHA) Scheduling Team. In this role you will handle inbound and outbound calls to schedule no‑cost in‑home health assessments and engage members.

Key responsibilities

• Answer and place calls to members to book appointments for in‑home health assessments.
• Identify and address customer needs, complaints, and service issues.
• Provide clear explanations, solutions, and rebuttals while ensuring callers feel supported.
• Practice active listening, confirm information, and de‑escalate angry callers when needed.
• Build lasting relationships with members and fellow call‑center team members.
• Utilize company software, databases, scripts and tools accurately.
• Meet or exceed call‑center performance metrics while delivering consistent service.
• Make sales or product recommendations that suit client needs.
• Participate in training, learning opportunities and on‑camera meetings as required.
• Follow all company policies, procedures and complete ad‑hoc tasks assigned by the supervisor.

Required profile

• Minimum 2 years of call‑center experience in a target‑driven environment.
• Outbound sales experience is a plus.
• Outgoing, pleasant phone demeanor with excellent communication skills.
• Strong time‑management and multitasking abilities.
• Willingness to learn, grow and adopt a go‑getter mindset.

Required skills

• Windows 11 Pro laptop or desktop with video‑calling capability.
• High‑speed, stable internet connection.

What we offer

• Hourly rate of $15‑17 per hour.
• PTO and health benefits.
• Fully remote work within the United States.
• Opportunities for training and career growth.