Relationship Banker – Brooklyn, NY

About the role

As a Relationship Banker at Santander in Brooklyn, you will act as a trusted advisor, helping customers achieve their financial goals through personalized banking, lending and investment solutions. The role combines relationship‑building expertise with a focus on delivering exceptional service and supporting the branch’s growth objectives.

Key responsibilities

• Achieve or exceed sales targets by promoting and cross‑selling banking products and services.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Prospect for new clients through networking, referrals, lead calling, portfolio management and community engagement.
• Deliver an elevated customer experience across in‑person, phone and digital channels.
• Engage customers with digital platforms, educating them on self‑service options.
• Ensure compliance with regulatory requirements and internal policies related to risk and fraud.
• Collaborate with team members and partners to meet branch goals and drive overall performance.
• Support nearby branch locations as needed based on business necessity.

Required profile

• Proven ability to build and sustain long‑term customer relationships.
• Strong sales orientation with a track record of meeting targets.
• Excellent communication skills, both verbal and written.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Ability to work collaboratively within a team environment.

Required skills