Records Program Services Manager

About the role

The Records Program Services Manager leads the records storage, retention, retrieval and disposition activities at the Hanford Site, ensuring compliance with contractual and regulatory requirements. This full‑time position reports to the OSC Technical Solutions Records Manager and oversees a team of records professionals.

Key responsibilities

• Develop and monitor departmental goals, performance metrics and service levels.
• Manage hiring, training, coaching, performance reviews and succession planning for the Records Program Services team.
• Ensure readiness for audits, assessments and inspections by maintaining compliance with all contractual and regulatory obligations.
• Oversee workload distribution, staffing and resource utilization to meet customer and business needs.
• Create and implement records and content management policies, procedures and standards.
• Partner with stakeholders to improve service delivery, information accessibility and records practices.
• Identify and drive process improvements, automation and technology solutions.
• Communicate operational performance, priorities and issues to leadership and customers.

Required profile

• Advanced knowledge of records and information management principles, regulations and lifecycle requirements.
• Strong analytical, critical‑thinking and decision‑making abilities.
• Proven problem‑solving and conflict‑resolution skills.
• Excellent organizational and project‑management capabilities.
• Ability to develop, implement and improve policies and operational processes.
• Leadership experience with a track record of motivating and developing staff.
• Exceptional attention to detail and a customer‑service orientation.

Required skills

• Records management standards and best practices.
• Regulatory compliance and audit readiness.
• Policy development and implementation.
• Process improvement and automation concepts.