Receptionist – Front Desk & Office Operations

About the role

We are looking for a professional Receptionist to join our Office Operations Team in New York. The role is the first point of contact for clients, guests, and employees entering the main lobby, ensuring a welcoming and efficient experience.

Key responsibilities

• Greet and log visitors, including attorneys and personnel from other offices.
• Answer and direct telephone calls for attorneys, business professionals, and clients.
• Escort guests to conference rooms and coordinate meeting set‑up with Conference Services, Office Services, and IT.
• Maintain reservation details in EMS and manage conference‑room logistics.
• Provide local transportation assistance and distribute wireless guest passwords.
• Maintain a neat, secure reception area and manage security badge logs.

Required profile

• Bachelor’s degree.
• Prior hospitality, customer‑service, receptionist or concierge experience.
• Previous experience in a law‑firm environment is preferred.
• Professional, cooperative demeanor with strong verbal communication.
• Detail‑oriented, punctual, and able to handle confidential information.

Required skills

• Proficiency in Microsoft Outlook.
• Experience with iManage.
• Experience with EMS (Enterprise Management System) and other firm applications.
• Ability to place international and long‑distance calls.