Receptionist Admin

About the role

We are seeking a friendly and organized Receptionist Admin to join our team at AdventHealth in Orlando. As the first point of contact for patients and guests, you will ensure a smooth, welcoming experience while supporting the healthcare team.

Key responsibilities

• Provide consistently high levels of service and satisfaction to patients, guests, and staff.
• Answer phone calls with excellent telephone etiquette and respond to requests courteously and efficiently.
• Promote a caring work environment by being courteous, thoughtful, and supportive of co‑workers.
• Use computer systems to assist guests, patients, and the healthcare team with accurate information.
• Maintain up‑to‑date knowledge of hospital locations, phone numbers, and ancillary services.

Required profile

• High school diploma or equivalent (required).
• Ability to understand guests’ needs and respond proactively, courteously, and professionally.
• Excellent telephone etiquette and clear English communication skills.
• Basic computer, typing, and fax machine knowledge.
• Ability to recognize and locate patient, personnel, and physician names and numbers.
• Strong multitasking skills in a highly interactive environment.
• Preferred: customer service management or prior customer service experience.
• Preferred: Basic Life Support (BLS) certification.

Required skills

• Basic computer operation (typing, fax).
• Telephone system operation.

What we offer

• Medical, Dental, Vision, Life, and Disability insurance from day one.
• Paid Time Off and 4 weeks of 100% paid parental leave.
• 403(b) retirement plan.
• Career development and whole‑person well‑being resources.
• Mental health support, pet benefits, and other wellness programs.