Quality Manager – Manufacturing

About the role

We are seeking a Quality Manager to lead quality processes at our Phoenix plant. The role supports plant operations by improving manufacturing processes, reducing defects, and ensuring products meet customer, regulatory, and company quality standards.

Key responsibilities

• Lead the quality function for the Phoenix plant, overseeing inspection, testing, documentation, and customer quality requirements.
• Manage and develop the QA Inspector team, supporting current members and future growth.
• Own nonconformance investigations, including root cause analysis, containment, corrective action, and preventive action.
• Handle customer quality issues, complaints, RMA trends, and follow‑up to ensure effective resolution.
• Maintain and improve control plans, check sheets, first‑piece approvals, sampling methods, and quality documentation.
• Track quality metrics such as scrap, rework, RMA trends, and customer complaints, using data to drive improvement actions.
• Provide monthly KPI reports to management.
• Support inspections, testing, audits, and quality documentation required by customers, suppliers, and internal standards.
• Participate in internal, customer, and supplier audits and prepare supporting documentation.
• Work with suppliers on quality concerns, material issues, and specification compliance.
• Partner with Production, Planning, Maintenance, Engineering, and Operations to resolve daily quality and operational issues.
• Develop, document, and improve standard work, job instructions, layouts, workflows, and manufacturing processes.
• Analyze production bottlenecks, downtime, scrap, labor usage, and capacity to identify and drive improvements.

Required profile

Required skills

• Root cause analysis
• Nonconformance investigation
• Quality documentation
• Inspection and testing
• Audit participation
• Control plan development