Quality Assurance Lead

About the role

REVOLVE is seeking a Quality Assurance Lead to support the QA Manager in building a high‑performing QA team. The role focuses on minimizing monetary loss from defective merchandise while driving process efficiencies across the e‑commerce operation.

Key responsibilities

• Collaborate daily and weekly with the QA Manager on process improvements.
• Monitor the QA team’s daily assignments for accuracy and efficiency.
• Run weekly reports to assess volume and performance across departments.
• Update system processes regularly to increase operational efficiency.
• Train, develop, and mentor a team of quality‑assurance assistants.
• Communicate with vendors regarding defective or unacceptable merchandise.
• Provide feedback and help create new systems and procedures.
• Coordinate department activities and support other functional areas as needed.
• Navigate multiple internal systems proficiently.

Required profile

• Strong ability to work collaboratively in a team environment.
• Comfort giving and receiving direct, honest feedback.
• Customer‑oriented mindset with a willingness to help internal and external partners.
• Excellent multitasking and prioritization skills in a fast‑paced setting.

Required skills