Program Operations Associate

About the role

CADCA is seeking a highly organized Program Operations Associate to support the coordination and delivery of youth programs, customized trainings, and conference programming. Reporting to the Director of Youth Programs, you will ensure logistical details, deadlines, and communications run smoothly.

Key responsibilities

• Support coordination and delivery of customized trainings, youth programs, conference programming, and strategic initiatives.
• Serve as primary contact for trainers, clients, and participants, handling routine inquiries and facilitating virtual trainings.
• Draft contracts, manage trainer invoices, build budgets, and process financial documentation.
• Coordinate trainer logistics, accommodations, materials, and maintain calendars in Monday.com.
• Maintain Academy courses and participant records in Docebo and support national conference operations.

Required profile

• Bachelor's degree with strong organizational and time‑management skills.
• Ability to work independently, spot next steps, and resolve routine problems without escalation.
• Excellent written, verbal, interpersonal, and customer‑service abilities.
• Willingness to travel to two annual conferences and occasional additional events.

Required skills

• Proficiency with Microsoft Office.
• Experience with virtual meeting platforms (Zoom) and willingness to learn project‑management tools (Monday.com), learning‑management systems (Docebo), and e‑signature platforms.

What we offer

• Medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Hybrid schedule after 90 days (3 days onsite, 2 days remote).
• Regular hours (8:30 am–5:30 pm, Monday–Friday) with additional hours during signature events.