Program Administrative Specialist

About the role

The Program Administrative Specialist supports the Maryland Business Opportunity Center (MBOC) at the University of Maryland by providing administrative, operational, analytical, and client‑assessment services that advance the center’s statewide business assistance mission.

Key responsibilities

• Coordinate daily MBOC operations, including scheduling, intake processing, documentation tracking, workflow sequencing, and follow‑up activities.
• Apply MBOC, SBDC, UMD, and grant‑funding requirements, recommending procedural improvements to enhance efficiency and compliance.
• Maintain accurate client, program, eligibility, and metrics records in CRM systems, shared drives, and reporting platforms.
• Conduct initial and ongoing client assessments to identify needs, readiness, barriers, and documentation gaps, providing guidance on procurement readiness and program expectations.
• Evaluate client submissions for completeness and alignment with program standards, determining next steps, referrals, or additional verification.
• Prioritize cases based on urgency, risk, impact, and deadlines, and escalate issues when necessary.
• Serve as liaison among clients, advisors, partners, community organizations, and internal departments to ensure timely communication.
• Draft and distribute program announcements, reminders, and updates; coordinate logistics for workshops, webinars, and outreach events.

Required profile

• Strong ability to interpret program guidelines and apply them to diverse client situations.
• Excellent organizational and analytical skills with capacity to prioritize multiple tasks independently.
• Effective written and verbal communication for client interaction and stakeholder coordination.
• Attention to detail in documentation review and data entry.

Required skills