Product Operations Specialist – Travel

About the role

Ramp is seeking a Product Operations Specialist for its Travel vertical to build and scale workflows that make business travel simple, reliable, and well‑controlled. You will own the operational health of key parts of the Travel product experience, partnering with product, engineering, design, data, and external travel partners.

Key responsibilities

• Own the voice‑of‑customer loop for Travel, capturing and prioritizing feedback from customers, CX, sales, and internal stakeholders.
• Partner with Product, Engineering, and Design to translate feedback into actionable product requirements and roadmap priorities.
• Build product analytics and use data to improve adoption, booking success, policy compliance, and overall traveler experience.
• Lead launch operations for new Travel features, handling release readiness, documentation, internal enablement, and feedback loops.
• Ship product improvements and operational tooling using AI and low‑code platforms to quickly reduce customer friction.
• Design scalable operating systems for issue escalation, incident management, and supportability.
• Automate manual processes to improve consistency and reliability for customers and internal teams.
• Manage relationships with travel partners and vendors, monitoring performance and supporting joint improvement plans.

Required profile

• 3+ years in product operations, product management, strategy, consulting, or a customer‑facing analytical role, preferably in B2B SaaS or fintech.
• Proven ability to drive complex, cross‑functional initiatives from problem identification through execution and measurement.
• Strong analytical skills with experience using data to size opportunities and identify friction; SQL proficiency preferred.
• Experience translating qualitative and quantitative feedback into clear product recommendations.
• Track record of investigating root causes and developing durable solutions.
• Comfort operating in ambiguous, technically complex environments and communicating effectively with diverse audiences.

Required skills

• SQL
• AI tools for analysis and automation
• Low‑code platforms (e.g., Retool)
• Python
• Java
• React

What we offer

• Flexible PTO and health & wellness stipend
• 100% medical, dental & vision coverage (partial for dependents)
• 401(k) with employer match
• Parental leave up to 16 weeks at 100% pay
• Pet insurance and in‑office perks
• Relocation assistance to NYC or SF