Product Complaint Supervisor – Regulatory & Quality Lead

About the role

The Product Complaint Supervisor leads the Rhythm Management Complaint Center team in Costa Rica, ensuring high‑quality handling of product complaints, regulatory reporting, and compliance with Boston Scientific’s Quality System. The role focuses on patient safety, operational performance, and continuous improvement across a portfolio of medical devices.

Key responsibilities

• Coordinate daily complaint management operations, monitor operational metrics, work‑in‑progress, and regulatory reporting.
• Supervise and develop a small team of product complaint analysts, providing performance management and coaching.
• Review complaint records for regulatory compliance, reportability, and potential impact on patient safety and business operations.
• Collaborate with Clinical, Regulatory, Medical Safety, Marketing/Sales, and other cross‑functional partners on adverse events and act as liaison with CIS, Medical Safety, and Device Tracking teams.
• Contribute to global and divisional post‑market quality projects, aligning strategies across multiple geographic locations.
• Drive continuous improvement through standardized processes and feedback mechanisms.

Required profile

• Bachelor’s or Licentiate degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or a related health field.
• 3–4 years of experience in product complaint handling or similar regulatory roles.
• Demonstrated ability to lead small teams or manage collaborative projects (minimum 1 year).
• English proficiency at 80‑90% level.
• Internal candidates must have at least one year in the current position, a successful performance evaluation, and no disciplinary actions in the last six months.

Required skills