Principal Technical Program Manager

About the role

MelodyArc is seeking a Principal Technical Program Manager to lead delivery for a core area of its orchestration platform. You will own the end‑to‑end plan, drive technical design, clear blockers, and ensure successful launch of enterprise AI‑enabled workflows.

Key responsibilities

• Own the delivery plan and critical path for a core product area, mapping dependencies across engineering, deployment, and customer teams.
• Drive technical design reviews, covering APIs, webhooks, event flows, data contracts, permissions, reliability and observability.
• Unblock integration failures, environment issues, data access problems and cross‑team conflicts, escalating with recommendations.
• Define release readiness criteria, launch gates, rollout plans, staged deployments and rollback procedures.
• Establish feedback loops for agentic workflows, triage defects and drive them to closure.
• Use SQL and telemetry to monitor delivery health, adoption and regression, reporting findings to leadership.

Required profile

• 8+ years in technical program management, delivery leadership or software engineering with enterprise/platform release ownership.
• Hands‑on technical foundation: ability to write/read SQL, work with JSON and APIs, understand webhooks and event‑driven integrations, and prototype in Python, JavaScript/TypeScript or Node.js.
• Proven track record delivering AI/ML systems into production, handling evaluation, guardrails and human‑in‑the‑loop design.
• Strong dependency management, risk tracking and escalation skills, with experience working directly with customer technical teams.
• Exceptional written and verbal communication, capable of translating technical choices for non‑technical stakeholders.

Required skills

• SQL
• JSON
• APIs
• Webhooks
• Event‑driven integrations
• Python
• JavaScript/TypeScript
• Node.js
• AI/ML production deployment