Patient Services Representative

About the role

Cabaletta Bio is recruiting Patient Services Representatives for its clinical trials of rese-cel (an investigational CD19-CAR T cell therapy) in lupus, myositis, systemic sclerosis and pemphigus vulgaris. The PSR acts as a key liaison between internal clinical groups, clinical sites and internal operations (Manufacturing, Supplier Management and Quality) to keep the patient journey coordinated and on time. The position is hybrid and based in Philadelphia, PA.

Key responsibilities

• Serve as the main contact between internal teams and external clinical sites on patient status and journey milestones.
• Coordinate with clinical site staff (investigators, coordinators, nurses) to collect, confirm and share patient information.
• Own end-to-end visibility of each patient timeline, from initiation through product delivery and administration.
• Give regular status updates to internal stakeholders and, where appropriate, to clinical sites.
• Work with Manufacturing on production scheduling, batch status and manufacturing updates affecting timelines.
• Liaise with Quality on release timelines, quality holds, deviations and compliance issues.
• Keep patient activities compliant with regulatory, quality and company requirements, support audits and inspections with accurate documentation, and suggest process improvements.
• Protect patient data in line with HIPAA/GDPR or applicable regional privacy rules.

Required profile

• Bachelor's degree in life sciences, healthcare administration, business or a related field (or equivalent experience).
• 2+ years of experience in patient services or a related healthcare, biotech or pharma role.
• Ability to coordinate across clinical, manufacturing, supply chain and quality functions.
• Strong organization and project management skills, able to manage several patient timelines at once.
• Excellent written and verbal communication, and attention to detail in regulated environments (GxP, HIPAA).

Preferred qualifications

• Experience in cell/gene therapy, personalized medicine or other time-sensitive treatments.
• Familiarity with manufacturing scheduling, supply chain logistics or quality/regulatory processes in biotech or pharma.
• Direct experience with clinical trial sites or hospital systems.

What we offer

• Health and retirement benefits.
• PTO.
• Stock option plans.