Patient Services Representative – I/II

About the role

The Patient Services Representative provides front‑office support in a busy healthcare center, handling patient check‑in/out, payment posting, and insurance documentation. The role is split into two levels, with the opportunity to advance from I to II after mastering core competencies.

Key responsibilities

• Greet and assist patients in the waiting area, monitor wait times, and maintain a clean reception environment.
• Register new and existing patients using the practice management system, input insurance information, and assess eligibility for sliding fee scales.
• Collect and post patient payments, manage cash drawer, and generate reminder calls and no‑show letters.
• Answer multiple telephone lines, route calls, and schedule appointments using system templates.
• Perform general housekeeping, inspect facility entrances, and ensure compliance with center policies.

Required profile

• High school diploma or equivalent.
• At least one year of recent office and customer‑service experience (or two years of customer‑service experience).
• Ability to work all shifts with one‑week notice and handle a fast‑paced environment.
• Strong attention to detail, problem‑solving ability, and capacity to work independently or as part of a team.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Familiarity with common office equipment such as copiers, fax machines, and printers.